Shipping & Returns Policy
The Art by Donyale Experience
Welcome to Art by Donyale Studio. My digital collage work—from the nostalgic charm of paper dolls to the intricate layers of the Heritage Collection—is brought to life through my trusted production partners.
To provide you with the highest quality physical goods, I host my designs on three premium platforms: Zazzle, Threadless, and Redbubble. When you purchase a physical piece of art, these partners handle the fulfillment and delivery to ensure your treasures arrive safely.
Shipping Information
Marketplace Fulfillment (Zazzle, Threadless, & Premium Redbubble)
• Shipping Rates & Times: Shipping costs and delivery windows are determined by the specific platform where you complete your purchase. Each platform offers various shipping speeds (Standard, Expedited, etc.) which you can select at checkout.
• Tracking: You will receive a tracking number directly from the marketplace (Zazzle, Threadless, or Premium Redbubble) once your order has been dispatched.
• International Shipping: All three of our partners ship internationally, allowing Art by Donyale creations to reach collectors worldwide.
Digital Assets (Direct from Art by Donyale)
• Instant Inspiration: If you are purchasing digital downloads or motion art directly through this site, your files will be delivered to your inbox immediately upon confirmation of payment. No shipping required.
Returns & Exchanges
Because your physical orders are processed and printed by our partner platforms, all returns and exchanges are handled according to their specific satisfaction guarantees:
• Zazzle: Known for their "100% Satisfaction Guarantee," Zazzle typically allows returns within 30 days of receipt.
• Threadless: Offers a comprehensive return policy for any products that are damaged or don't meet your expectations.
• Premium Redbubble: Provides a straightforward returns process through their help center for any issues regarding print quality or fit.
A Note on Digital Art:
Due to the immediate nature of digital downloads, all digital sales made directly through Art by Donyale Studio are final. If you experience any technical issues with your download, please contact the studio directly so I can assist you.
Studio Support
While our partners handle the logistics, I am always here to help with questions about the imagery, the collections, or your overall experience.
Contact the Studio: https://www.artbydonyale.com/contact
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